Discussion topic: Sky engineers are a joke

This message was authored by: Nyaringa · ‎11 Mar 2023

My Sky TV hasn't worked since last year November even after 5 engineer visits, worse off they have decided to disconnect my services today because I have not paid for TV. I have been paying for my broadband and telephone each month. Who is in breach of contract here?

This message was authored by: SKY1992bf · ‎11 Mar 2023

@Nyaringa You are, even when there is a fault you still need to pay for the services

when they are fixed you may be entitled to a credit for loss of service

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: GD1 · ‎11 Mar 2023

@Nyaringa wrote:
. I have been paying for my broadband and telephone each month. Who is in breach of contract here?

You are, regardless of any issues on the TV side you still needed to pay and chase up Sky to resolve the issue, not paying breaks your contract

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: SKY1992bf · ‎11 Mar 2023

In fact I'm surprised broadband hasn't been switched off also, given they are billed together on a single bill (unless they are somehow on separate accounts)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Mark39 · ‎11 Mar 2023

There's usually a few days grace before broadband is also restricted, so @Nyaringa may be losing that too very soon.

Discussion topic: Sky engineers are a joke

Sky engineers are a joke

All Replies

Re: Sky engineers are a joke

Re: Sky engineers are a joke

Re: Sky engineers are a joke

Re: Sky engineers are a joke

Was this discussion not helpful?

Search Sky Community

Start a new discussion