My Sky Q contract came to an end on the 12th February, due to my age my daughter who lives with me thought it best if we opened a new Contract in her name. We decided on two new Glass TVs, the contract was setup. However Sky couldn't organise for the Sky to become 'Live' until the 17th February.
I rang to ask if we could keep the Sky Q live until 17th explaining the reason why. My Sky DD was usually taken on the 17th of the month, at £113 I did not want to pay for a whole month when I only required 5 days. I was assured that although the payment would be taken as usual, as you pay in advance for Sky, I would receive a refund with a minimal charge applied. I was also told that as we would still be in a Sky contract, albeit a different name, I would probably receive a full refund.
Just to be sure I rang again and spoke to a different person, again being given the same answer.
I have made multiple telephone calls, also requesting boxes to return the Q boxes and was always told the boxes were on their way. Eventually I was told they must have been lost in the post and to use my own packaging to return the items. This I did and have a receipt of postage.
At the beginning of April I emailed Sky complaints , I received a reply asking me to ring them. I did this and after almost an hour the agent agreed to arrange for the telephone conversations to be listened to by Sky ( fortunately I had kept a date and time of the two that promised a refund.) I was told it would take 8-10 days for a reply. It's now day 12 and still no reply from Sky.
I am unsure where to go from here, any help would be appreciated.
Thank you
