Sky cinema ‘free’ trial not free

[lewistemps]

I have been getting charged for sky cinema which I never signed up for. When the engineer came I was I told I would get a free 2 month trial for sky cinema and would be told when this was up for renewal in order to cancel.

Not only did I never get a text to cancel, I have also been getting charged for movies. How do I speak to someone to discuss a refund and cancelling this please..

[caesarome]

You can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "Yes, I still need help" at the bottom of the page. You might need to wait and do this tomorrow.