Sky cannot issue refund

[Leon525]

sky cannot issue my refund due to computer glitches l told.

They've had my funds for around 3 months due to a cancellation of my service I was due a refund £83 I've rang multiple times and the case has been escalated to be paid out manually in the back office I think they call it. The back office say they've resolved the issue but whenever they try to issue my refund the computer won't allow them to process it. They have no idea what to do it seems they keep sending it off to be looked at in the back office now 3 times. We are going around in circles and it's infuriating.  

anyone else had this problem? 

[caesarome]

Can you confirm that there is an £83 credit on your account because if there is and if you want we can alert Sky's messaging team on here for you, who in turn will contact you via here.

[Leon525]

Yes I have a refund due 

[caesarome]

@Leon525 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Leon525]

Thanks for your help

[Greenfingers001]

Thanks for escalating this. We’ve sent @Leon525 an invite to chat.

[Leon525]

We are still no further forward. Just keep getting the same sms message saying Hi, it's Sky. Your enquiry is with the right team of experts. We will update you once this is resolved.

[caesarome]

@Leon525 

I have asked the messaging team to get in contact with you are about this so same as before, look out for the chat bubble at the bottom of this page.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Leon525.

[Tom-W19]

Hi @Leon525 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.