0

Discussion topic: Sky cancelled the same credit agreement twice by error and cant see the mistake

Reply
This message was authored by KD16 This message was authored by: KD16

Sky cancelled the same credit agreement twice by error and cant see the mistake

I took out a contract with Sky for an Iphone 13 Pro Max, paid the phone off in September 2023 and they cancelled my credit agreement. I went to a different network for my phone however i still had my partners Iphone 13 Pro Max with Sky. When the time came to swap and upgrade i sent back my partners in August 2024 and they emailed me with the incorrect credit agreement number that had already been cancelled the year before. They have then continued to charge me for the Iphone 13 Pro Max and despite taking a look into this for me, looking at my previous bills etc this case is still not resolved. I initially raised it with them on November 1st 2024.

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky cancelled the same credit agreement twice by error and cant see the mistake

Posted by a Superuser, not a Sky employee. Find out more

Ok, we're other customers here - we can only suggest raising a complaint?

 

https://www.sky.com/help/articles/how-to-make-a-complaint

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion