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Discussion topic: Sky cancelled, equipment returned and it showing a further 3 estimated bills for tv essentials only

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This message was authored by: mvmbvmn

Sky cancelled, equipment returned and it showing a further 3 estimated bills for tv essentials only

I cancelled my sky the month it was due to come to an end of its contract. I sent equipment back, I went on to check my account and it's showing as credit due but taking off next bill which I was told I would only Pay what I used in the time I had left of contract which was like 12 days.

It is also showing 3 future estimated bills for tv essential, I'm unsure why if the contract has come to an end or is it still to be updated whilst waiting on return of equipment. 

 

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This message was authored by: GD1

Re: Sky cancelled, equipment returned and it showing a further 3 estimated bills for tv essentials o

Posted by a Superuser, not a Sky employee. Find out more

@mvmbvmn  As you need to give 31 days notice how did you do this?  Did you receive confirmation of the cancellation?  Send equipment back doesn't automatically end your TV subs.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: mvmbvmn

Re: Sky cancelled, equipment returned and it showing a further 3 estimated bills for tv essentials o

I was on live chat speaking to a sky expert and yes I got a cancellation email. 

This message was authored by: caesarome

Re: Sky cancelled, equipment returned and it showing a further 3 estimated bills for tv essentials o

Posted by a Superuser, not a Sky employee. Find out more

It might be worth calling them so they can check that your account is actually now closed.

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