Sky called me today to offer a discount

[Jenelk]

I had a call supposedly from Sky offering me a discount on my account as I had been with Sky for a long time. It sounded feasible but I was cautious and didn't go for a £20 discount. I wanted the info to be sent to me but they couldn't do that. I had to decide there and then if I wanted to accept it. I decided that I couldn't make a decision because she then told me She could give me a discount on the broadband. Then the amount she offered first was then more than she offered me first time. She apologised and said she'd phone back tomorrow. Is this genuine or is it a scam. She's got the details on my account so do I need to change anything.?

The number she phoned me from was 0800 number 

Can anyone give me advice? 

[PandJ2020]

It seems like it could be genuine.

Personally, if you're looking for an in-contract discount then contact them and negotiate.

The scam callers will ask for your account password - as this is how they compromise your account generally.

[caesarome · Accepted solution]

You are right to be cautious as there so many scam calls going around so if it was a legit call then hopefully she will call you back and if she doesn't you could give Sky a call yourself.

[PandJ2020]

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@caesarome wrote:

You are right to be cautious as there so many scam calls going around so if it was a legit call then hopefully she will call you back and if she doesn't you could give Sky a call yourself.

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I'd definitely prefer the latter.

Some scammers are particularly organised nowadays - and will maintain the scam by taking notes and actually calling back.

I do like the ones that keep calling me back and calling me Mr Mickey Mouse...

[pay+your+bills]

I was under the impression Skys policy was not to cold call customers?

[Daniel0210]

@pay+your+bills 

They do. See this link

https://www.sky.com/help/articles/received-call-from-08007613372 

Of course this number can be spoofed just like any other. 

[DaveDrizen]

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@pay+your+bills wrote:

I was under the impression Skys policy was not to cold call customers?

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I don't know if they still do it but quite a few years ago I had actually cancelled Sky but some time later  may be even a year  or so later I did get a cold call from Sky offering what I thought at that time was a good offer which I excepted, In those days we owned the sky equipment which I turned on when I got home ( I had been out when Sky phoned me on my mobile) and it was a genuine call and the service was all up and running.

[twilight+princess]

Did the caller ask for your telephone password or just go direct to offering a discount? If a genuine call they should ask for that password as proof they're speaking with the account holder.