Sky broadband refund owed - and how do I send the router back, ive heard nothing?

[Robbiedog1]

I cancelled Sky broadband on 8.5.25 (that's when they withdrew service as agreed) I was told as i'm charged in advance a refund of circa £43 would be repaid within a month (nothing received) Also they told me all equipment would need to be returned and they would send me detials/packaging in order to do so, or I would be charged. I still have the router and cables - but have heard nothing from sky

[Daniel0210]

@Robbiedog1 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Refunds usually take about 6 weeks from your last day of connection.

[Robbiedog1]

thanks 🙂 tried the Royal mail link but its asking for a number or track number? How on earth do I get that? and refund?

[Robbiedog1]

sorry 8.4.25 not 8.5.25 = my bad

[Robbiedog1]

sorry 8th April not May. How do I get 'free' returns stuff from them?

[caesarome]

The link posted by @Daniel0210 is so you can generate and then print your own return label.

You say you are owed a refund so do you see a credit on your account ?