Sky broadband not working after i reinstated it

[Chelseaclem]

Ive just paid off the full amount and added my direct debit payment but my broadband still isnt working the TV is workinv fine its been around 4/5 hours since i sorted it ive rebooted numerous times also done the service checks

[Mark39]

You'll need to wait for your payment to clear.

[Chelseaclem]

Thank you I was confused because it says they've reinstated them and it's only my broadband that's not working my TV is all up and running

[caesarome]

If your broadband had been suspended due to the bill being paid late then you will have to wait until the payment has been cleared by the banks.

[Mark39 · Accepted solution]

@Chelseaclem Your payment must have cleared in that case. From previous posts, it takes a bit longer to get your broadband turned on again