Sky broadband email address?

[drum2]

She can view the page where it says refunds, what refunded 

She can view messages, inbox page 

I keep saying how does she access it 

[PandJ2020]

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@drum2 wrote:

I haven't given her my password

She can view my inbox page, refund page, the page with my account number 

But her old account transferred to mine

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As noted above, Sky doesn't allow account transfers (only in very limited circumstances).

Are you sure the password isn't simply cached?

[drum2]

When you say password isn't simply cached, what do you mean? 

[PandJ2020]

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@drum2 wrote:

When you say password isn't simply cached, what do you mean? 

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Most browsers remember passwords and with autofill.

[drum2]

I use my own mobile phone and she uses hers

She sent me screenshots with sky messages, as I stated, money refunded etc 

I'm still baffled how she does this

[daveNOS]

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@drum2 wrote:

I'm still baffled how she does this

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@drum2 Have you asked her how she is doing it?

She must know it can't just happen. 

[drum2]

I've been emailed 

Cancellation fee for 

-ultra fast broadband £103

-broadband boost £52

I'm confused, these are two broadband packages when I'm meant to be having one

[drum2]

Also I've been paying for one broadband

And they say I owe money for a second broadband

However only one broadband is meant to be in the house

Henceforth things have to be mitigated because I owe money for a second broadband when I really was paying for broadband but only one

I cancelled the copper wire one for ultra fast 

Things have to be mitigated, I have been paying every month for broadband 

[caesarome]

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@drum2 wrote:

-ultra fast broadband £103

-broadband boost £52

I'm confused, these are two broadband packages when I'm meant to be having one

---

Ultra Fast Broadbad is your broadband package.

Broadband boost is a number of additional services on your package as you can read about here:

https://www.sky.com/help/articles/broadband-boost

[Mark39]

@drum2 sorry, this is all too vague and disjointed to make any sense to customers here with no access to your account details. If you believe there are errors it would be best to raise them directly with Sky.

[drum2]

I've been paying £30 per month and they are saying I owe them money 

Even if I do, they have to mitigate things or give some refund .

I will contact them 

[drum2]

Thank you all

Has anyone got a fax address?

I have been paying on time and paying every month and yet I owe money

I did receive one broadband and for some reason it is saying I have two broadband for the same address

The old copper wire got taken over or mixed up with the ultra fast fibre broadband

However I do not owe money as I've been paying every month 

[drum2]

Does anyone have a direct phone number?

I only get an option to pay off or hang out and pay later 

They do not give an option to speak to an advisor 

[Mark39]

All calls to customer services are intercepted by the automated call handling system. There's no direct number.

[Daniel0210]

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@drum2 wrote:

Has anyone got a fax address?

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@drum2 

I doubt Sky have used fax machines for many years.