Sky broadband credit refund

[Dannehh]

Hi I have £42.50 of credit on my bill after changing internet provider but not sure how to go about getting it refunded to my bank?

any help is appreciated!

[Daniel0210]

@Dannehh 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish (although there may be a delay with this process over the weekend). 

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.