Sky broadband cancelled and no refund given

[kmnp09]

Hi,

My broadband was cancelled on the 10th December 23 and since on Sky a bill has been generated and showing minus £20.07 meaning they owe me, I expected it to maybe take a month however we are now on the 19th February 24 with no refund. Can anyone help to as when I should receive this? 
I know it's only a small amount but everything would help at the moment.

Thanks

[MarkGoldsmith]

@kmnp09 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @kmnp09  an invite to chat.

[Greenfingers001]

Update:

Spoke with @kmnp09  and resolved issue

Thanks again for the escalation have a great evening 🙂

[kmnp09]

Thanks for the very swift help and getting it sorted!