Sky broadband box returned, but I’ve just been charged as they said they haven’t received it

[Paige982]

I returned my sky broadband box weeks ago, however I've just received a message saying they haven't received it and I've been charged. 

[Highlinder]

@Paige982  Do you still have the evidence that you sent this back via the Post office?

[Daniel0210]

@Paige982 
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.