Sky broadband bill

[Scarlett11]

My bank account is frozen due to fraudulent activity and my sky bill is overdue. I need some help please

[Fothergill1]

HI @Scarlett11  This is a customer help forum so you are not addressing Sky.  You will need to call them to discuss your dilemma.

If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

[GD1]

@Scarlett11  If your service has already been restricted Sky won't lift the restrictuons until the bill is paid and anew payment method setup.

[Daniel0210]

@Scarlett11 

In fact…

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@GD1 wrote:

@Scarlett11  If your service has already been restricted Sky won't speak to you or lift the restrictuons until the bill is paid and anew payment method setup.

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