Sky bill

[Stocket]

Hi have I payed  twice could you let me no please 

[Daniel0210]

@Stocket 

We can't tell you for sure as we're customers like you. Have you made a manual payment? 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the colourful bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks