Sky bill tv and broadband

[moandto]

I would very much like to reduce my monthly sky tv monthly payment which at present is £142.49 per month

I haven't missed any payments ever but with the cost of living as it is a struggle. 

I am a pesioners and my only income is a state pension.

I would love to speak with human customer service agent but get stuck with automated instructions and manage to get nowhere 

.I don't want to cancel Sky but speak with an understanding person.

[Daniel0210]

@moandto 

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

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@moandto wrote:

I would love to speak with human customer service agent but get stuck with automated instructions and manage to get nowhere 

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All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[Wasee]

I'm having problems with my payments because I'm struggling to pay and I wonder if you can get the price down for me

[caesarome]

Sorry @Wasee but we are just customers here so you will need to call Sky to speak to them about this.