Sky app and Sky account

[Naomi2]

Hi 

I purchased sky stream today and I am having the following issues

1. The sky app is only accepting uk postcodes and I live in Ireland

2. I am having difficulty setting up a new sky id, when I do it asks me how did I pay for sky glass but I did not purchase sky glass I purchased sky stream

I had sky over 2 years ago and it keeps trying to link me back to my old account. I've changed the email on the old account so I can use the original email on the new account but it still asks about sky glass

Thanks

[Greenfingers001 · Accepted solution]

Hi there @Naomi2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Naomi2]

Hi Thanks, unfortunetly the issue wasn't resolved yesterday. How do I continue the converstaion today? The chat bubble isn't on my page

Thanks

[caesarome]

The chat bubble should still be there as you were only sent it yesterday so it will be there for at lest 48 hours for you to respond.

[Naomi2]

Thanks, should I be on a particular page to see it?

[Naomi2]

Hi Do I need to start my query again as it wasn't resolved and I have no chat bubble

[caesarome]

@Naomi2 

I have alerted the messaging team again for you so look out for the chat bubble over the next few hours.

[Naomi2]

Ok great thank you

[Addie15]

Hi there! Thank you for escalating this We have sent an invite to Naomi2.

[pauldoyle]

Have Sky still not fixed their app/web so Irish customers can register without a UK postcode ? It's been this way for over 3 years. Shame on you Sky.

[Naomi2]

Hello I'm still waiting for someone to help me with my issue. No one replied to the last escalated message. 

Whomever set up my account last week spelled my name wrong and I think this could be the issue as to why I can't access my account. 

Can someone please address this? 

Thanks 

[caesarome]

@Naomi2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Naomi2 another invite to chat.

[Naomi2]

Hi Is there another form of customer service? I am 5 days logging in and out of this forum trying to resolve the issue and each time a chat bubble appears I have to start my whole explanation again and nothing is resolved. My name was spelled wrong by the Sky employee when he opened my account and as such I cannot now set up account or sky ID. 

Can you provide a Irish phone number or direct email to help me resolve this please? Thanks

[caesarome]

If you have responded to the chat message then they will reply in time, that will be tomorrow now or you can just call.