Sky added cinema and sports without my knowledge.

[suewilson37]

Saw numerous offers but ignored them because only have basic tv package. But on future billing, I'm going to be charged for cinema and sports

[caesarome]

@suewilson37 

All you can do is to call Sky and tell them about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[suewilson37]

Thank you, I've tried to contact sky, they seem to be having technical problems and I'm unable to speak to anyone. As of this moment ,I've waited about  5hours for someone to ring me back!! I'm wondering if they've done it to others

[caesarome]

@suewilson37 

You could try filling in this form as someone should then make contact with you over the coming weeks or so:

https://www.sky.com/help/complaints -

[suewilson37]

Thank you I've done that too. Still waiting for a reply, hours later. I live in hope