Sky account in credit but not received after more than 6 weeks

[SOakes21]

I cancelled my sky broadband more than 6 weeks ago and based off other discussions I should have had this paid back by now as I haven't cancelled the direct debit. 

Can someone help?

[GD1]

@SOakes21   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent SOakes21  an invite to chat.