Sky VIP

[Whitestar123]

Sky VIP free cinemas tickets are not working when trying to get on the app or online. Called up and told sky glass doesn't allow as your marked as a compromised email. Any one had the same issues

[caesarome]

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@Whitestar123 wrote:

Called up and told sky glass doesn't allow as your marked as a compromised email.

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Sorry but that makes no sense ?

Are the tickets showing in the app and if so what is happening ?

[Whitestar123]

No I cannot see the tickets or any of the benefits of Sky VIP despite being a member. 

I rang sky and they advised it was a known issue that has occurred when I have joined sky glass. Apparently when I signed the agreement, there is an issue in the sky system where it flags the email address as being compromised and then locks me out of being able to view and use my sky VIP benefits for security reasons. 

I was told on the phone that it was a known issue, had been a known issue for around a year but there was no available fix for me to be able to access my sky cinema tickets. 

I was told that my only option was to cancel sky cinema if the free tickets was an important part of the subscription to me. I was just trying to validate if this was correct or if anyone had found a solution. 

[caesarome]

I'm not sure they can help based on what you have been told but you could try emailing the ticketing team to see what they say, you might not get a reply until after Christmas but might be worth trying - support @ skyticketit.com (no spaces)