Sky Tv cancelled but they won’t refund me the credit

[JillB27]

Hi, I cancelled my Sky TV on May 29th with 31 days notice - it was due to end June 29th. However that night (May 29th) I had no satellite signal (it had been totally fine up until that day) and I've never been able to get it back. An engineer came out yesterday but he couldn't fix it and said since my account was being closed  next week there was no point him investigating further. I had previously raised a complaint with Sky about all this and they agreed I was going to be credited for the loss of service but I still had to settle the outstanding bill and then they would credit me back the following month. So I paid the amount they asked (£23) and my account is showing as £60 in credit. Weirdly they are now saying I need to pay another £14 because my account is restricted and they can't apply the credit until I pay it, even though the credit is £60. They say they can't help me in any way unless I pay them £14 even though I've never left anything unpaid. I'm now getting emails saying my account is blocked and I need to pay £14 plus a £10 late fee to unblock it and apply my credit. This all sounds wrong to me, has anyone experienced anything similar? Thanks 

[SKY1992bf]

@JillB27  Unfortunately it's the way the fully automated billing system works and the cs agents are correct when they say they can't override it 

once you settle the outstanding balance the corresponding credit will be applied to your account 

Once this is applied it will automatically be refunded within six weeks of termination date or if you prefer once the credit is showing on your account we can ask the messaging team to contact you via the forum to process the refund within 3-5 working days