Sky Treating Loyal Customers Like Dirt

[PatD007]

I've just spoken with Sky Cancellations. Sky had ignored my email of 13 July 2025 and went around the houses on it.
The following were my Standard Bills
Price Increases – My bills have risen sharply:
£44.90/month on 15 September 2023
£61.90/month on 15 September 2024
£69.90/month on 15 April 2025
Next predicted bill for 15 September 2025: £85.10/month This represents an £40.20 increase (or 89.53%) over two years — a level I consider wholly unreasonable given the service quality.

Sky Cancellations offered me lower prices to stay than the Sky Retentions. When I pointed that out, I invited the rep to go back and listen to the voice recording, which she refused.
As it stands, I've CANCELLED my Sky TV and I PLAN TO MOVE my broadband business elsewhere. Sky just LOST a £960 TV contract and is about to LOSE a further £720 worth of broadband business.

[Daniel0210]

@PatD007 

Sounds like discounts had ended (otherwise you wouldn't have been able to cancel Sky TV). You would then be paying the standard full/undiscounted price so hardly surprising it had gone up. 

As you've now cancelled have you a question?

[PatD007]

I've been a customer of Sky for over six years, probably longer.

I'd been out of contract for approximately two years.

It was when I challenged Sky about their proposed September 2025 increase that things went pear-shaped.

Cancellations were quoting me better prices to stay than Retentions.

Sky also inferred I was a liar, not once but twice.

When I asked them to review the paperwork and the recordings that proved I was right and they were wrong, they refused.

[Mark39]

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@PatD007 wrote:

I've just spoken with Sky Cancellations. Sky had ignored my email of 13 July 2025 and went around the houses on it.

Sky generally don't use email as a means of inbound customer contact, which may be why your email was unanswered.

Sky Cancellations offered me lower prices to stay than the Sky Retentions. When I pointed that out, I invited the rep to go back and listen to the voice recording, which she refused.

Offers expire unless accepted on the spot, so there would be no point in listening to any previous call.

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[Daniel0210]

@PatD007 

We obviously can't comment or who said or didnt say what. Now you've cancelled, in 18 months time your discounts with whoever you move to will end and you'll be in the same position with them. At this point you could come back to Sky and benefit from the new customer discounts at the time. That's up to you and you may feel this experience has put you off. 

[MightyQuinn]

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@PatD007 wrote:

I've been a customer of Sky for over six years, probably longer.

I'd been out of contract for approximately two years.

It was when I challenged Sky about their proposed September 2025 increase that things went pear-shaped.

Cancellations were quoting me better prices to stay than Retentions.

Sky also inferred I was a liar, not once but twice.

When I asked them to review the paperwork and the recordings that proved I was right and they were wrong, they refused.

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Hi @PatD007   That appears to be another statement, do you have a question for the community?

[PatD007]

No questions. Just venting over how I was treated by Sky. Thank you for asking.

[Sharcuk]

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@PatD007 wrote:

No questions. Just venting over how I was treated by Sky. Thank you for asking.

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If you want to vent, Trustpilot is probably a better place to do it, rather than a customer-to-customer help forum.

[PatD007]

Many thanks. I shall consider your suggestion. Many thanks for taking the time to reply.