Sky Texting customers at 02:42 AM.

[Caesium]

This morning my phone woke me up with a text message, which I only assumed might be something important. 

To my surprise and then immediate anger it was a marketing text from Sky asking me to buy Sky Glass.

Are you joking me, Sky? Even if I was considering it I am not now. How outrageous to text me at quarter to three in the morning.

It woke up my wife, my baby and myself. I cannot express my feelings of resentment for this.

[caesarome]

I would suggest putting in a complaint:

https://www.sky.com/help/complaints

[Daniel0210]

@Caesium 

In addition to the complaint route I presume you have opted out as suggested in the text.

[caesarome]

Have you also made sure text communication is set to off here:

https://www.sky.com/myaccount/my-details

[Caesium]

I have opted out but I would assume that even Sky marketers would have been able to draw a conclusion that sending out marketing texts at 3am would not have been universally welcomed.

[NickNewark]

Not that I keep my phone on overnight! I value my sleep to much, but you are able to silence certain features (depending on your phone) and put it into a sleep mode. I don't personally use it but you can just have important callers come through and block everything else (emails, Instagram etc) 

[Caesium]

Thanks for that, as I work in comms and have done for 26 years I am fully aware of DND capabilities of my iPhone, but I absolutely should not have to do this to prevent Sky trying to sell me Sky Glass at 3am.

I leave my phone accessible in case anyone needs to get through to me in an emergency for a number of reasons I am not going to justify in here. 

Sky should just be mindful of common decency.

[NickNewark]

@Caesium That's fair enough, just trying to offer solutions. 👍 

[Chloe-W22]

Hey @Caesium,

Sorry this happened! We'd like to get some details from you so we can trackback this message to understand how it got to you at that time. I'm going to escalate your post to one of our Community Messaging advisers who will take some details (the same details you would give when calling Sky) and we'll report it back to the relevant people 🙂

Thanks,

[Daniel0210]

@Caesium 

This link explains how the Chat process works that @Chloe-W22 has arranged 
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Chloe-W22]

@Daniel0210 Nice one, I was meant to add that, thanks!

[dmy24]

Hi there @Caesium, we have closed down your escalation as you have not accepted the request in 48 hours, if you still need support please let us know 🙂