Sky TV CHARGE WHAT THEY LIKE WHEN THEY LIKE

[lowlands]

June 2023 fed up of being taken for a fool by sky even though I have been with sky over 35 years for sky tv. I agreed to a 18month FIXED CONTRACT of £69.00 per month with a the Cardiff retention team 

June payment came out 78.70

jul 100 had to call to be sorted !!

aug 37.76

sept/oct £69 🥳🥳🥳

nov-march £68 🤔

April-Oct 75.50. (Was told slight increase in April)

nov 78.00 😳😳😳😳😳😳 

try and get a clear English speaking explanation where is my 18 month fixed !!!! More chance of winning the lottery, was told by a sky person over the phone this is the way it is 😳😳😳😳😳😳😳 had enough they are a disgrace

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[Daniel0210]

@lowlands 

Fixed rate contracts is not something Sky do and all subscriptions are subject to discounts ending and the annual price increases. 

[Mark39]

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@lowlands wrote:

June 2023 fed up of being taken for a fool by sky even though I have been with sky over 35 years for sky tv. I agreed to a 18month FIXED CONTRACT of £69.00 per month with a the Cardiff retention team 

June payment came out 78.70

jul 100 had to call to be sorted !!

aug 37.76

sept/oct £69 🥳🥳🥳

nov-march £68 🤔

April-Oct 75.50. (Was told slight increase in April)

nov 78.00 😳😳😳😳😳😳 

try and get a clear English speaking explanation where is my 18 month fixed !!!! More chance of winning the lottery, was told by a sky person over the phone this is the way it is 😳😳😳😳😳😳😳 had enough they are a disgrace

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The 18 months contractual minimum term you agreed in June 2023 is coming to an end. Remember you're billed a month in advance.  When your contract ends, your discounts expire and the price you pay reverts to the standard list price.  Looks like that's what's starting to happen.

[TimmyBGood]

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@lowlands wrote:

June 2023  fed up of being taken for a fool by sky even though I have been with sky over 35 years for sky tv. I agreed to a 18month FIXED CONTRACT of £69.00 per month with a the Cardiff retention team 

You should not have been advised of a fixed monthly cost: that's almost never the case.

April-Oct 75.50. (Was told slight increase in April)

Yes, the annual increase would have taken effect from April 1st, as defined in the contract terms.

https://www.skygroup.sky/article/changes-to-our-tv-and-broadband-prices-in-2024 

nov 78.00

try and get a clear English speaking explanation where is my 18 month fixed !!!! 

December 2024 (as billed in November '24) would be 18 months on from June 2023.  Contracts are almost never 'fixed price', but usually have a fixed percentage discount within the initial minimum term before reverting to list price unless a new minimum term (which would now be for 24 months) is negotiated.