Sky Refund request

[Pink67]

Sky contract ended - new provider from 14.12.23. Billed 27.12.23. 

Can see from chat, that refund usually takes 4-6 weeks. DD is still open. 

I am currently not working and I would be very grateful if this could be refunded ASAP. I tried to ring at least 3 times and said doesnt recognise my mobile number. 

Many thanks, Miss Elisabeth Allsop 

[caesarome]

@Pink67 

Do you see a credit on your account now because if you do we can arrange some help for you via here in getting it refunded to you.

[Pink67]

Many thanks, no I checked on old SKY account and no credit given on 27/01/24 as I expected. 

[caesarome]

Have you looked at what will have been your next bill ?

[Pink67]

I can see old bill for 27.12.23 but not a bill for 27.01.24. Should I wait a day or 2? Many thanks

[caesarome]

As the 27th was Saturday hopefully the credit will appear over the next few days as this is what should happen when an account is cancelled.

[Pink67 · Accepted solution]

Many thanks for all your help. 

[Pink67]

Many thanks, I have been advised by SKY on Monday evening after this post - I received 2 emails and the refund is in process. Much appreciated.