Sky Kids still being charged after app removed

[Richard150]

Hi

now that Sky Kids app has been cancelled I checked my bill and am still being charged for this service. As Sky have cancelled the app why have they not cancelled the charge on my bill? 

[PandJ2020]

You have to give 31 days notice to cancel.  Billing continues as normal during this period.

The following bill will generate a credit back to the point of cessation.

[MarkGoldsmith · Accepted solution]

The  Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.