This discussion topic has been answered Discussion topic: Sky Kids still being charged after app removed
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Message posted on 03 Jul 2024 11:05 PM
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Hi
now that Sky Kids app has been cancelled I checked my bill and am still being charged for this service. As Sky have cancelled the app why have they not cancelled the charge on my bill?
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Message posted on 03 Jul 2024 11:20 PM
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The Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.
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Message posted on 03 Jul 2024 11:08 PM
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Re: Sky Kids still being charged after app removed
You have to give 31 days notice to cancel. Billing continues as normal during this period.
The following bill will generate a credit back to the point of cessation.
Message posted on 03 Jul 2024 11:20 PM
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The Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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