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This discussion topic has been answered Discussion topic: Sky Kids still being charged after app removed

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This message was authored by: Richard150

Sky Kids still being charged after app removed

Hi

now that Sky Kids app has been cancelled I checked my bill and am still being charged for this service. As Sky have cancelled the app why have they not cancelled the charge on my bill? 


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This message was authored by: MarkGoldsmith Answer

Re: Sky Kids still being charged after app removed

Posted by a Superuser, not a Sky employee. Find out more

The  Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: PandJ2020

Re: Sky Kids still being charged after app removed

Posted by a Superuser, not a Sky employee. Find out more

You have to give 31 days notice to cancel.  Billing continues as normal during this period.

 

The following bill will generate a credit back to the point of cessation.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: MarkGoldsmith Answer

Re: Sky Kids still being charged after app removed

Posted by a Superuser, not a Sky employee. Find out more

The  Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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