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Discussion topic: Sky ID issue

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This message was authored by Robbo2179 This message was authored by: Robbo2179

Sky ID issue

Please could anyone help with this problem? I signed up for Sky Q today and booked installation for a future date. I was previously a Sky customer around 4 years ago. After placing the order, it asked me to create a Sky ID. My phone remembered my old login details so I logged in with those. However, it won't allow me to watch Sky Go with this existing ID. I contacted Sky who advised I needed to 'unlink' the old account to be able to access Sky Go on the new account. I've logged in to try to do this but it doesn't show any option to 'unlink'. 

How do I unlink the old account and then set up a new Sky ID to access Sky Go? 

Thanks in advance for any help 🙏


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Sky ID issue

Posted by a Superuser, not a Sky employee. Find out more

@Robbo2179 If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Sky ID issue

Posted by a Superuser, not a Sky employee. Find out more

@Robbo2179 If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky ID issue

Posted by a Superuser, not a Sky employee. Find out more

The usual way around this is to create a new Sky ID to which you'll be able to link your new Sky account number. I haven't yet come across a way to successfully unlink an old account from an existing Sky ID. 

 

You won't be able to use the same email address, so either remove the email address from your old Sky ID (it won't matter what you muse to replace it with) or use a different email address for your new Sky ID.

 

 

https://www.sky.com/help/home/your-account/my-sky-id/sky-id-flow/articles/sky-id-create-which-sky-id

This message was authored by Gexrgia This message was authored by: Gexrgia

Re: Sky ID issue

Can someone explain to me why I can't like log into MySky online like it's kicking me off every time

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky ID issue

Posted by a Superuser, not a Sky employee. Find out more

@Gexrgia wrote:

Can someone explain to me why I can't like log into MySky online like it's kicking me off every time


Not without more detail. What message are you seeing? Is this via the app? Or using your browser?

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