Sky Charging for Broadband after Switching to Another Provider

[GW8419]

I'm seriously shocked at the service from sky. We swapped our broadband from sky to Hyperoptic back in February and didn't realise Sky continued to charge us £46 per month for 6 months after we switched. I cancelled the direct debit as soon as I realised. 

Now Sky are insisting I reinstate my direct debit and threatening action if not. 

I cannot find a way to just talk to them. I've emailed and used their useless chat system and this is the only place I get directed to.

Anyone able to advise? 

[PandJ2020]

Did you cancel or did your new provider use OneTouch Switch?

[GW8419]

• OneTouch supposedly. Although it seems Sky didn't get the memo...

[PandJ2020]

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@GW8419 wrote:

• OneTouch supposedly. Although it seems Sky didn't get the memo...

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Have you checked your new provider advised correctly?