Sky Cancelled Still Waiting for credit back

[DC118]

My sky package has been cancelled for some weeks now and all equipment returned. I still have a credit of £50 odd. It says take 6 weeks for credit to be refunded but it's been longer thank that.

How do I go about getting this quicker please?

[Daniel0210]

@DC118 
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later but more likely tomorrow.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @DC118 

[Tom-W19]

Thanks for escalating. We've sent an invite to @DC118.