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Discussion topic: Sky Box Office Boxing problem heads up

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This message was authored by Barry52 This message was authored by: Barry52

Sky Box Office Boxing problem heads up

Fortunately I rang Sky this morning and achieved a good outcome.

 

However, just in case you do not know many of us booked the Usyk/Fury fight from the box advert that appeared on the opening page.  After a couple of hours viewing, I noticed it was NOT in HD.  When I then looked at the line listings  I saw that the fights were being transmitted on HD and non HD channels: I had paid for the non HD channel. I cancelled and changed to the HD channel (MUCH BETTER: fortunately this was way before the headliner fight).  

 

I thought I had better check and was told this morning that there had been a glitch and she would ensure I would only be charged once.  If I had not rung I do not know what might have been charged (twice I suspect).

 

I was informed that many others had had the same problem BUT you might not realise this.....

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Box Office Boxing problem heads up

Posted by a Superuser, not a Sky employee. Find out more

I might be wrong but I was under the imression that PPV events on Sky Box Office are in HD by default as that has been the case with previous fights and events.

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Barry52
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This message was authored by Barry52 This message was authored by: Barry52

Re: Sky Box Office Boxing problem heads up

No idea but seems sensible. I was told it was a glitch... 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Box Office Boxing problem heads up

Posted by a Superuser, not a Sky employee. Find out more

@Barry52  Which Sky platform do you have? Glass/stream, sky q or sky+


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Barry52
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This message was authored by Barry52 This message was authored by: Barry52

Re: Sky Box Office Boxing problem heads up

Sky plus

@SKY1992bf

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Box Office Boxing problem heads up

Posted by a Superuser, not a Sky employee. Find out more

@Barry52  On satellite box office events are in both sd(491) and hd(492) and a single payment covers both versions (you won't be charged twice) you just tune into the version you want


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Barry52
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This message was authored by Barry52 This message was authored by: Barry52

Re: Sky Box Office Boxing problem heads up

Just sent a long reply and got an authentication note.. Will try again

@SKY1992bf 

Barry52
Topic Author
This message was authored by Barry52 This message was authored by: Barry52

Re: Sky Box Office Boxing problem heads up

@SKY1992bf

Try again

Thanks
I wish it were easier to find this information.. Reflecting to help I hope...

1. When I switched from the sd to the hd channel it was unclear whether another charge would be levied
2 the sky responder this morning did not say this was the case. Rather a note was made to avoid double charging
3 see my previous query ref rules on sky sport box office recording.... only by pressing "i" twice could I find the answer...
Another customer found that helpful... Qed improve your systems
4 another example of lack of clarity
I purchased a film 4w or so ago. I had NO idea that it would be deleted 48h after viewing had started. We were lucky we watched it in one go. Longer films we often watch in two sittings eg Oppenheimer... Surely a notice should appear automatically ab initio?

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Barry52
Topic Author
This message was authored by Barry52 This message was authored by: Barry52

Follow up for SKY

I recently also answered a SKY questionnaire about issues and referred them to my tabled comments.  I am not sure these have been tabled though.  Here they are again.

I note it is impossible to email SKY which is surely a problem?  Or am I wrong there.

 

@SKY1992bf

 

Thanks
I wish it were easier to find this information.. Reflecting to help I hope...

1. When I switched from the sd to the hd channel it was unclear whether another charge would be levied
2 the sky responder this morning did not say this was the case. Rather a note was made to avoid double charging
3 see my previous query ref rules on sky sport box office recording.... only by pressing "i" twice could I find the answer...
Another customer found that helpful... Qed improve your systems
4 another example of lack of clarity
I purchased a film 4w or so ago. I had NO idea that it would be deleted 48h after viewing had started. We were lucky we watched it in one go. Longer films we often watch in two sittings eg Oppenheimer... Surely a notice should appear automatically ab initio?

This message was authored by Mark39 This message was authored by: Mark39

Re: Follow up for SKY

Posted by a Superuser, not a Sky employee. Find out more

@Barry52 we're a customer Community and it's unlikely your post here will be seen by Sky.

 

Sky don't generally use email as a means of customer contact.

This message was authored by GD1 This message was authored by: GD1

Re: Follow up for SKY

Posted by a Superuser, not a Sky employee. Find out more

@Barry52  You've also tagged a fellow customer who will no doubt be regretting choosing such a user id.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Follow up for SKY

Posted by a Superuser, not a Sky employee. Find out more

@Barry52 wrote:

 

 

1. When I switched from the sd to the hd channel it was unclear whether another charge would be levied


Watching free-to-air HD doesn't involve a separate charge (by definition) and it's not possible to switch to a non-free HD channel without having an appropriate subscription.

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Barry52
Topic Author
This message was authored by Barry52 This message was authored by: Barry52

Re: Follow up for SKY

Thanks

Yes I see now... new to this... S/he is a superuser not an employee 🤷

Interesting that Sky don't look at these comments. They did send a questionnaire after the phone call and I cross referred them to my questions.

SO

In future I will be more assertive with them..

@GD1

@SKY1992bf

@caesarome 

Barry52
Topic Author
This message was authored by Barry52 This message was authored by: Barry52

Re: Follow up for SKY

Thanks I know tgat

But

I'm just referring to sd and hd listed channels for the Sky sport box office  paid  for fight programme Saturday night.

I paid for it and was auto referred to the SD (Sky Box +) channel not the HD one.. 

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