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Discussion topic: Sky Bill not loading on App or Internet

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This message was authored by caesarome This message was authored by: caesarome

Re: Access to bill

Posted by a Superuser, not a Sky employee. Find out more

@alan.pres 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

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This message was authored by alan.pres This message was authored by: alan.pres

Re: Access to bill

Thank you for your help.

This message was authored by Ne2 This message was authored by: Ne2

Re: Sky Bill not loading on App or Internet

Hi,

 

did this resolve? I'm having the exact same problem and have tried all the above? 
it's very frustrating when you have an email to say increases are happening 

Chris1811
Topic Author
This message was authored by Chris1811 This message was authored by: Chris1811

Re: Sky Bill not loading on App or Internet

@Ne2 I had a chat with a Sky advisor on here the other day, they are looking into it as he couldn't access my account so doesn't know whether this is causing the error. I have to wait a few days for the response, I will post on here the reply.

This message was authored by Loz13 This message was authored by: Loz13

Re: Sky Bill not loading on App or Internet

I think this is a problem with Sky but they are not telling us . I have had this issue for nearly 2 weeks. 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Access to bill

Posted by a Sky employee

Hi there @alan.pres , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by alan.pres This message was authored by: alan.pres

Re: Sky Bill not loading on App or Internet

Just tried again and still not working. I am the same as you, they are going to increase my bill by loads and  I want to give them a chance to re-negotiate again before I cancel and go elsewhere.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Bill not loading on App or Internet

Posted by a Superuser, not a Sky employee. Find out more

@alan.pres 

Did you respond to the chat ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by alan.pres This message was authored by: alan.pres

Re: Sky Bill not loading on App or Internet

No, I didn't.  I thought it was a rogue window that popped up as  I was not expecting it.  Can you set up again?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Bill not loading on App or Internet

Posted by a Superuser, not a Sky employee. Find out more

As they only contacted you this morning the chat bubble should still be there so can you not see it at the bottom of this page ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by alan.pres This message was authored by: alan.pres

Re: Sky Bill not loading on App or Internet

Thanks, just replied

This message was authored by loverboi This message was authored by: loverboi

cant see my bills keeps looping on page after loginkeeps looping/refreshing page

i tried to see my bills ect on the app and online but it keeps looping/refreshing page  when after login any advice please and has anyone else having or had the same issue and is sky aware 😞

This message was authored by ginger_rachel This message was authored by: ginger_rachel

Re: cant see my bills keeps looping on page after loginkeeps looping/refreshing page

I'm having a similar problem - after I've signed into MySky and then go to Bills and Payments, I get  message saying 'This Page is Restricted'.

This message was authored by loverboi This message was authored by: loverboi

Re: cant see my bills keeps looping on page after loginkeeps looping/refreshing page

@ginger_rachel  thanks for the reply to my post at least im not the only one 🙂 😞 😮

This message was authored by loverboi This message was authored by: loverboi

Re: Sky Bill not loading on App or Internet

same here i contacted sky about it and they said when they try to   use broadband service checker and they said it came up with a error  and tht whenb they tried to see my bills they couldnt see after may and have raised a issue with the back office team to have a look at my account as they saw there is a issuse with my account at sky the one i created when i joined sky (and the advisor was polite to ask if it was ok to contact me tomorrow(saturday if not tomorrow and he advised it might take 72 hours to sort the issue but he will contact me with a update to confirm if the issue is fixed/resolved:) 😞

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