Sky Bill not loading on App or Internet

[alan.pres]

They said a similar thing to me, bt that was days ago and have heard nothing.

[Loz13]

Sky it would appear have a problem with their system. They are not going to call back as they have nothing to say. I wish they would just be honest instead of having people do ridiculous things . All of us have a notification that we are going to have a product ending and then none of us can view and we all have a technical problem. Nobody can access their account online or through the tv. Is that a me problem NO that is a Sky problem and it's been disingenuous of them to make us think differently.

[Jules682]

I am having the same problem with the page where I access my bills just looping. I have been trying for days in case it was a short term problem but it's still doing the same thing over a week later.  

Judging from the messages on here it's a general issue, not just my account. 

[alan.pres]

I agree with you, they said they would keep me updated every 24 hours but I have not heard a thing!

[JSF11]

This is definitely a Sky problem. I'm getting exactly the same on both the app and online

[Chris1811]

Having logged this with Sky on the 12/05, I am still awaiting an update from their back office team. It clearly looks like a Sky issue which is affecting multiple customers. Once I get an update from Sky I will post it in here. 

[David-Ben]

I'm having the same problem. I've tried all the suggestions and nothing is working, had an email informing me of up coming price changes so would be nice to see how it's going to effect me!

[H+D+B]

I am having exactly the same problem and I need to be able to capture a picture of my monthly bill so I can submit for my expenses for work. Anyone know when this will be sorted? It's all very odd as it also appears when logging into the app I have to resubmit username and password where as a couple of weeks ago all worked fine! Maybe needs rebooting at the Sky end!!

[alan.pres]

There seems to be a trend here where people have received an email saying the bills are going to increase but they are unable to view our bills to see exactly what happening.  Does anybody think this could be a strange course of events?

[Daniel-F]

Hi all,

Thanks for sharing this experience on Sky Community. 

This is something we are wanting to investigate further but the relevant teams require some examples of accounts.

If you are still having issues with your billing not loading on both the MySky App & Sky.com then please send over a PM to me separately with your account number in the format XXXX-XXXX-XXXX

I'm marking this as the answer for now, just so my message is placed at the top of the thread for new visitors.

Thanks,

[H+D+B]

This is ridiculous when I am trying to private message you Dan @Daniel-F with my account number is a bad word and can't be sent as I need to clean up my language first. This is becoming farcical.

[Mark39]

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@H+D+B wrote:

This is ridiculous when I am trying to private message you Dan @Daniel-F with my account number is a bad word and can't be sent as I need to clean up my language first. This is becoming farcical.

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Did you type it in the format required?

[Sue1851]

I have been trying for 2/3 days to access my bills & have been getting the same problems as everyone else.

ive tried reporting & all I get is give it 24/48 hours for it to be fixed but nothing happens

[caesarome]

@Sue1851 

As you are having issues you need to send the details @Daniel-F from Sky has asked for in his post a few above yours.

[Sarah230]

I'm getting the same today , had an email that some changes had been made to my account and no need for me to do anything, when I go in on app or pc to look at account just buffering