Sky Bill not loading on App or Internet

[Chris1811]

I have been trying to view my bill through the app and through the internet but neither load. It asks me to sign in and then I get the circle of doom and the page keeps refreshing. I am trying to see my bill as Sky are looking to increase this. Has anyone else had this issue recently and managed to resolve it please?

[caesarome]

If both devices are connected to a Wifi connection then have you tried a reboot of your broadband router ?

[Chris1811]

@caesarome Thankyou, I have just tried that and then also uninstalled and reinstalled the app, but no joy. The bill page just keeps refreshing with the wheel of doom.

[MarkGoldsmith]

@Chris1811 have you also tried clearing clearing your cookies and temp files for the browser you are using or trying via an incognito/private session in the browser?

[Chris1811]

@MarkGoldsmith , Thankyou, just tried that and unfortunately still getting the page refreshing constantly and the loading wheel.

[caesarome]

Have you tried using a different device ?

[Chris1811]

@caesarome, just tried a different one and still no joy. I don't know why it has started doing this, used to work fine on my devices and since I have had email about bill changes it seems to have stopped working 

[caesarome]

@Chris1811 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Chris1811]

Thanks @caesarome, hopefully they can assist.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Chris1811 an invite to chat.

[alan.pres]

After logging on, I go to My Sky and select billing.  When I click on view bill, the screen goes to the homepage and then keeps re-cycling.  reported to Sky twice to no avail.

[Mark39]

What did Sky say? You can always view your bill online here until the app problem is resolved: https://www.sky.com/bill

[caesarome]

@alan.pres 

Has it worked before this started to happen, if not see if this works:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[alan.pres]

Have tried all options but neither are working.

[alan.pres]

It was working about 2 weeks ago, but now the screen keeps circulating on both my PC and on the App.