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Discussion topic: Sky Account Access

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This message was authored by char171 This message was authored by: char171

Sky Account Access

Recent joiner here and got my first bill yesterday.

 

Wanted to view it but I cant seem to access it because it says i am unauthorised or that there are no orders on my account.

 

Basically can't manage my account.

 

When I click on Bills and Payments it just shows 'This page is restricted'

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Account Access

Posted by a Superuser, not a Sky employee. Find out more

Have you been a customer of Sky in the past ?

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char171
Topic Author
This message was authored by char171 This message was authored by: char171

Re: Sky Account Access

Nope. First time

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Account Access

Posted by a Superuser, not a Sky employee. Find out more

@char171 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Account Access

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to char171.

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