Sending sky Q equipment back

[Wayne-26]

Hi i would like you to send me a box for a sky Q box and pre paid label (Removed) as I've cancelled my subscription please.

Moderator note: Removed personal details

[PandJ2020]

No as you are just asking other customers here.

Packing may arrive closer to the end of your subscription.  If it doesn't then you can use your own box: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

You will be charged if you don't return the hardware.

[Daniel0210]

@Wayne-26 

As stated already, if you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.