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Discussion topic: Sending back sky equipment when I’ve moved out of the property

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This message was authored by: CFCGillespie

Sending back sky equipment when I’ve moved out of the property

How do I send back the sky broadband when I'm not at the property and the returns packaging hasn't arrived??

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This message was authored by: Daniel0210

Re: Sending back sky equipment when I’ve moved out of the property

Posted by a Superuser, not a Sky employee. Find out more

@CFCGillespie wrote:

How do I send back the sky broadband when I'm not at the property and the returns packaging hasn't arrived??


@CFCGillespie 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: caesarome

Re: Sending back sky equipment when I’ve moved out of the property

Posted by a Superuser, not a Sky employee. Find out more

@CFCGillespie wrote:

How do I send back the sky broadband when I'm not at the property 


It is your responsibility to return the hub back to Sky so is there no way you can get it ?

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