Discussion topic: Sending back sky equipment when I’ve moved out of the property
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Message posted on 04 Sep 2024 01:15 PM
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Sending back sky equipment when I’ve moved out of the property
How do I send back the sky broadband when I'm not at the property and the returns packaging hasn't arrived??
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Message posted on 04 Sep 2024 01:17 PM
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Re: Sending back sky equipment when I’ve moved out of the property
@CFCGillespie wrote:
How do I send back the sky broadband when I'm not at the property and the returns packaging hasn't arrived??
@CFCGillespie
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 04 Sep 2024 01:22 PM
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Re: Sending back sky equipment when I’ve moved out of the property
@CFCGillespie wrote:
How do I send back the sky broadband when I'm not at the property
It is your responsibility to return the hub back to Sky so is there no way you can get it ?
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