Secondary Sky iD accounts - Not to be set as "Authorised Sky iD"!

[stroudyboy]

There are a few threads on this topic, but none have a valid conclusion.

Additional users, should be defined as "Secondary Sky iD" and NOT "Autorised Sky iD"

I have spent nearly an hour on the phone trying to get someone that could actually help.. no luck, in fact I'm appalled at how bad the level of support was and the number of times being passed from one person to the next.. That aside..

The attached image shows the "Additional users" view.

One user, created many years ago is correctly set as "Secondary Sky iD"

Two new additional users appear as "Autorised Sky iD", not what I want.

Using different browsers, clearing the cache, using a new email not already know to sky acc. etc.. None of these make a difference.

Somewhere in Skys backend setup, changes have broken this process to default any new additional user to "Authoised Sky iD".. no option to choose and certainly they don't default to "Secondary Sky iD" as per the insistence of one person I spoke to from sky support. The proof is per the two new additional users that are set as "Authorised Sky iD".

I really hope someone with real understanding and knowledge of this process can fix it. OR provide the correct process to correctly generate the linked user as a "Secondary Sky iD". The Sky website is quite awful for looping around trying to find acc. linking info. and correct URLs.

Links used:

Create a new sky id: https://skyid.sky.com/signup

Link acc.: https://www.sky.com/linkmyaccount

[stroudyboy · Accepted solution]

I'm going to answer my own question, following further reading and some trial and error....

I have managed to now add the same users that were previously "authorised Sky iD" with lower permissions of "secondary Sky iD"

You can simply remove the users from you sky "additional users" section and re add them using the link URL where using the "9 digit viewing card number" NOT your "12 digit Sky account number"!! is available.

Correct linking page: https://skyid.sky.com/serviceSignup/skycomlinked

Three options here:

1./ 12 digit Sky account number

2./ 9 digit viewing card number

3./ Last 6 digits of the bank account number you use to pay the Sky bill.

Using option 2, the 9 digit viewing card, this will result in an additional user as "secondary Sky iD"

Incorrect linking page:  https://www.sky.com/linkmyaccount

Only two options here..

1./ 12 digit Sky account number

2./ Last 6 digits of the bank account number you use to pay the Sky bill.

Using either of these two options will only ever result in an additional user as "authorised Sky iD"

Proof:

Hopefully this might be useful to others.

Summary to create a new skyid and link a user as a "Secondary Sky iD"

1./ Create a new sky id - https://skyid.sky.com/signup

2./ Log into a browser with the newly created id on the linking page - https://skyid.sky.com/serviceSignup/skycomlinked

3./ Use the 9 digit viewing card number for linking the new skyid to an existing account.

4./ Get the main account owner to check their Additional Users for your linked Skyid - https://www.sky.com/mydetails/additional-users

[Sharkysparky]

This worked for me, thanks so much!