@Steady_23
All accounts have a spending limit to prevent overspending on PPV events, it might also be that is you case no spending limit has been set so if it is at £0 then this error will occur so you will need to get in touch with Sky so they can look into it for you.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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