Discussion topic: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information

This message was authored by: viswanadha+pratap · ‎30 Jan 2023

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information about the early termination charges, all i got is a letter saying its cancelled and final charges. Is this how sky customers are treated ?

This message was authored by: Daniel0210 · ‎30 Jan 2023

@viswanadha+pratap
This link outlines the complaints process
https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us if you feel it warrants it.

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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎30 Jan 2023

We are customers here so we can't comment on what you were or were not told but if Sky have let you out of your contract early then this is their policy on early termination charges:

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

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This message was authored by: Mark39 · ‎30 Jan 2023

@viswanadha+pratap wrote:

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information about the early termination charges, all i got is a letter saying its cancelled and final charges. Is this how sky customers are treated ?

Perhaps if you give us the full details, we can advise you?

Discussion topic: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information

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