0

Discussion topic: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information

Reply
This message was authored by viswanadha+pratap This message was authored by: viswanadha+pratap

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information about the early termination charges,  all i got is a letter saying its cancelled and final charges. Is this how sky customers are treated ? 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong informa

Posted by a Superuser, not a Sky employee. Find out more

@viswanadha+pratap 
This link outlines the complaints process
https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us if you feel it warrants it. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong informa

Posted by a Superuser, not a Sky employee. Find out more

We are customers here so we can't comment on what you were or were not told but if Sky have let you out of your contract early then this is their policy on early termination charges:

 

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong informa

Posted by a Superuser, not a Sky employee. Find out more

@viswanadha+pratap wrote:

SKY manager doesn't have the courtesy to talk to call back when i said i was given wrong information about the early termination charges,  all i got is a letter saying its cancelled and final charges. Is this how sky customers are treated ? 


Perhaps if you give us the full details, we can advise you?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion