SKY didn't refund me after over 6 weeks of cancelling contract

[Anna156]

Hi 

I have cancelled my contract on September 14th. Sky owes me 39£ that have never been refunded even though 2 of their advisors that assisted me with the end of the contract ensured me that my account will be refunded. I can see the refund in my account and my debit card is still connected to it but no money have been sent. 

Can someone please escalate this? 

Anna Pavlidou

[GD1]

@Anna156  Your post can't be escalated, ypu'll need to chase Sky up by phoning the, again.

[Anna156]

I can't even find a phone number. Their website is anything but helpful. I have only contacted them through the chats and that have ended up being useless as clearly no one bothered processing the refund.

[caesarome]

@Anna156 

Under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

[Daniel0210]

@Anna156 
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.