SKY billing with Nationwide

[KRDrummer]

Every month, despite multiple calls to check an confirm my debit card details, I get an email saying that my account is in arrears. I then have to use the same debit card to pay the bill. I am currently on the telephone to your customer services who refuses to accept it could be the fault of SKY and has blamed me and the bank. Each time I try to change the details on your website it says 'there's been a problem, please try later'. This points to a problem meshing the SKY and bank systems.

I'm out of contract and SKY can't even transfer me to cancellations. I don't seem to be able to find anyone who can help. Guess I'll just call the bank and cancel the DD. 

Does anyone have a UK number to call a UK person to discuss my account?

[Daniel0210]

@KRDrummer 

There is no special number for a UK agent. All calls go through to the next available agent wherever he or she may be. 

I would strongly recommend not cancelling your continuous payment method as this will cause you additional problems. Cancelling it also won't lead to a cancellation. Non payment fees will be added and services will be restricted.