I posted this in another discussion :
https://helpforum.sky.com/t5/Sky-Glass-Live/Buying-Sky-Glass-and-a-broadband-package-in-Curry-s-a-ni...
I’m writing to you regarding the troubling times we’ve had purchasing a new Sky Glass, TV package and broadband. We went to our local Curry’s store to purchase a TV and the very helpful Curry’s representative demonstrated the Sky Glass Tv to my elderly mother. He took a great deal of care to explain and demo the product to us on the Sunday so she was happy … having spent 30 minutes browsing various TV’s, discussing broadband and Tv packages we started the process of purchasing a Sky package at Curry’s through your portal. Apart from 15 minutes of legal explanations that had to be sat through it was straight forward sale until your portal told us that the Tv was to arrive 1 week before the broadband was to be installed. A ridiculous schedule given the Tv wouldn’t operate without a broadband connection. All that would do is reduce your returns period and have a redundant tv sat in my mother’s house. So we had to change our delivery schedule, going back through your portal system to have the tv delivered after the broadband. We got to the end of the complicated process again, now told by your portal that we couldn’t purchase the package through Curry’s because …. My mother was an existing Sky customer! My mother hasn’t been a Sky customer for 10 years … so sat in store we contacted your Sky support team about this ghost account in your database who asked my mum to remember the last 3 digits of a bank account used 10 years ago from a Barclays branch that has now closed. Suffice to say we didn’t have that info. Your telephone agent said we could do nothing now other than purchase this package through Sky over the phone. This did not seem fair given the attention and service shown by the curry’s sale staff. We decided to consider our options after the 2 hours spent in Curry and left the curry’s store. More calls to Sky that day and nothing could be done about this Ghost account that you have for my mother in your system. We returned to the store the following day spoke with another curry’s agent and had similar lengthy issues trying to use your portal again with curry’s staff trying to configure it in a way that the direct debits could be paid by a joint account owned by myself and my mother setting up an new Sky account in my name and the tv paid for by her. Frustratingly at the end of another lengthy process I bought the tv with my own debit card and we arranged a delivery schedule where The tv would arrive after the broadband was installed.
But as the previous threads closed I thought Id re-post an update . . . In the hope that someone at Sky Customer service sees this . . .
Yesterday nothing turned up for the broadband (13th May) . . . . so today I rang them according to Sky . . . according to them the order didnt go through for the broadband . . . no record of the order . . . they tried to deliver the Sky Glass today though . . . but without the broadband what is the point !
So I told my mum to refuse delivery . . . . With a sales system this complicated and so flawed . . . what else should I have expected . . .
5 hours in a Currys store . . . 2 days at home waiting for delivery of Broadband and TV . . . and shes 83 years old . . .
