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Discussion topic: SKY Q Multiscreen on bill

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This message was authored by Darren+Barton This message was authored by: Darren+Barton

SKY Q Multiscreen on bill

Just been checking my bill and found ive been paying for sky Q multiscreen all these years without knowing what it actuallyy was. So i have just the main Sky Q box in the house and as far as i know you are supposed to be receive a mini box as part of the mutliscreen and i never did.  When i ve contacted sky and demanded a refund for the last 24+ months at 15 quid all they tell me is we will have to call you back.  Where do i actually stand as ive been paying for something ive never received since the Sky Q contract was started many years ago.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: SKY Q Multiscreen on bill

Posted by a Superuser, not a Sky employee. Find out more

@Darren+Barton wrote:

So i have just the main Sky Q box in the house and as far as i know you are supposed to be receive a mini box as part of the mutliscreen and i never did. 


Not necessarily. A Multiscreen subscription unlocks (or did previously) options such as UHD.

 

I doubt Sky will offer you a refund of the full 24 months in any event, as you've raised it only now. 

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This message was authored by caesarome This message was authored by: caesarome

Re: SKY Q Multiscreen on bill

Posted by a Superuser, not a Sky employee. Find out more

I would think it was be surprising if Sky added this without your knowledge so it must have been ordered when you starting with Sky Q. While you are right a multiscreen sub covers a Sky Q mini box it also allows you to install the Sky Go app on a mobile or tablet and connect this to your Q box to watch your recordings back via it.

 

If you are sure you did not order it yourself then I would suggest putting in a complaint by filling in the form on this page:

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: SKY Q Multiscreen on bill

Posted by a Superuser, not a Sky employee. Find out more

@Darren+Barton wrote:

So i have just the main Sky Q box in the house and as far as i know you are supposed to be receive a mini box as part of the mutliscreen and i never did. 


Not necessarily. A Multiscreen subscription unlocks (or did previously) options such as UHD.

 

I doubt Sky will offer you a refund of the full 24 months in any event, as you've raised it only now. 

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