Router charge

[Lauravic]

I have been charged £50 for a router I have sent back and even spoken to sky who confirmed they had received it and the £50 would be taken off my bill, this has not yet happened! This has been a farce from the start my new broadband should have gone live in September but did not happen till October and now this!

[Mark39]

First, check your future bills for a £50 credit, in case it was too late to be added to your current bill

[caesarome]

If your next bill is due to be paid in 14 days or less then as @Mark39 has said it is to late for the credit to be added to it but it should show on the next one:

https://www.sky.com/manage/bill/future

[Tom-W19]

Hi Lauravic

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19 · Accepted solution]

After speaking with Lauravic we accessed the account and applied a credit to cover the non-return charge.

It was a pleasure speaking with you Lauravic and thanks again.