Returnsbroad band and tv aquipment

[Ben1235]

You have told me to return equipment but I returned it weeks ago ago 

[Ben1235]

You have asked me to return it but I have already done it

[MightyQuinn]

Hi @Ben1235   Not us, please see Welcome to the community below.

[MightyQuinn]

Hi @Ben1235 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Daniel0210]

@Ben1235 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. 

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.