Returning sky q equipment

[Luigikelcie]

Hi i have returned my sky q equipment and have proof of postage, this was done around a month ago.

for some reason i keep getting text messages chasing me and now just receievd - 

"Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns"

please can you raise a complaint so my account is not charged as i have returned the items in the box sky provided.

[Mark39]

As we're a customer Community,  nobody here can raise a complaint for you, but we can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

[caesarome]

@Luigikelcie 

Did you keep the proof of posting as advised to do so by the Sky website ?