Returning sky equipment

[Water20]

Hello,

I am going to be charged 115 pound for not returning sky equipment by 14th January. I have already sent it in the post.

[Daniel0210]

@Water20 

How long ago did you send it off. Returns are taking a couple of weeks to be processed. 

Have you retained your proof of posting? If you have we can possibly get you some help from a Sky staff expert on the forum. If you haven’t kept it be aware any cancellation of non return fees will be at Skys discretion.

[Water20]

There was a mixed up thought it had been posted on Wednesday for it to be with uns by it date. As I had to asl a family member to post it they have just inform me that they did not post it. Is there any way that you could extend the date and not take the money out of my account please.

[SKY1992bf]

@Water20  Your not addressing sky directly 

the money will still be taken has the equipment hasn't been returned, when you do return it make sure you obtain proof of postage and post back here and we can then get you some help in recovering the money 

[Water20]

Hello, 

I returned the sky equipment good few weeks ago, why have still got £138 took out of my bank. Even tho sky should of recieve the sky equipment. 

[Daniel0210]

@Water20 
Have you retained your proof of posting? If you have we can possibly get you some help from a Sky staff expert on the forum. If you haven’t kept it be aware any cancellation of non return fees will be at Skys discretion.

[Water20]

Yes I have proof of posting the package 

[Daniel0210]

@Water20 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thank you for escalating this. We have sent Water20 an invite to chat 🙂 

[Mr+Flibbles+86 · Accepted solution]

Update - This has now been resolved on a private chat