Returning Sky broadband hub

[AnjCaz]

I returned my sky broadband hub, using the same box the new hub came in and tgd label gfat was provided. Sky keep contacting me to return hub, but I returned hub via royal mail. 

[lettice]

Hi, It does seem to take sometime for these to go through the Sky system and register on your account.
Hopefully  you still have your return receipt to hand, as proof of postage.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

Do you still have the proof of postage or tracking details @AnjCaz as the chat team can usually only help if you have these details.

[Mr+Flibbles+86 · Accepted solution]

Thank you for escalating this. We’ve sent an invite to chat

[Tom-W19]

Hi AnjCaz

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[sussexdude1971]

I had this for the Router and a Sky mini box, I called in could provide the Royal Mail receipt for the Router but had to explain the mini box was a door step exchange with their courier while I was actually chatting to tech support....Funny we use their packaging and labels yet when they say they don't receive them they threaten charges rather than asking for receipt of postage...

[AnjCaz]

I returned my sky broadband hub on 11th Jan23, using the same box the new hub came in and the label that was provided. Sky keep contacting me to return hub, but I returned hub via royal mail

[caesarome]

@AnjCaz 

Do you have the proof of posting ?

[AnjCaz]

@caesarome 

No I think I've binned it!

[caesarome]

Did you return it via Royal Mail if so is there anyway you can login to the website and retrieve this information ?